Last updated: 24 April 2026
By placing an order on shop.gutstronomy.co.za, you confirm that you have read, understood, and agree to these Terms & Conditions in full. If you do not agree, please do not use the shop.
Gutstronomy (Pty) Ltd ("Gutstronomy", "we", "us", "our") is a South African company registered and operating from Ballito, KwaZulu-Natal, South Africa. We manufacture and sell fermented foods, kefir products, bone broths, and related whole food products directly to consumers.
All transactions on this website are subject to South African law.
All orders placed through our online shop are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including where product errors or pricing errors have occurred.
On placing an order you will receive an automated order confirmation. This does not constitute acceptance — acceptance occurs when your order is confirmed by Marilyn directly via email or WhatsApp.
You must be 18 years or older to place an order.
All prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable. Prices are correct at the time of display but may be updated at any time without notice. The price confirmed at checkout is the price you will be charged.
Bulk discount pricing (10% off on orders of 6 or more of the same product) is applied automatically at checkout.
Payments are processed securely through PayFast, a PCI-compliant South African payment gateway. We do not store your payment card information. Accepted payment methods include credit and debit cards, EFT, and other methods made available by PayFast.
Your order will only be dispatched or prepared for collection once payment has been confirmed.
All Gutstronomy products are fresh, fermented, or frozen perishable goods. As such, special conditions apply:
All content on this website including text, images, logos, product descriptions, and the Gutstronomy brand is the intellectual property of Gutstronomy (Pty) Ltd. No content may be reproduced, distributed, or used commercially without prior written permission.
Gutstronomy products are food supplements and fermented foods, not medicines. Nothing on our website constitutes medical advice. If you have a medical condition, are pregnant, or are on medication, please consult a qualified healthcare practitioner before consuming our products.
To the maximum extent permitted by law, Gutstronomy's liability for any claim arising from use of our products is limited to the purchase price of the relevant product.
These terms are governed by the laws of the Republic of South Africa, including but not limited to the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and the Protection of Personal Information Act 4 of 2013 (POPIA).
Email: marilyn@gutstronomy.co.za
Phone: +27 82 316 1868
Address: Ballito, Salt Rock, KwaZulu-Natal, South Africa
This policy explains how Gutstronomy (Pty) Ltd collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
When you place an order or contact us, we collect the following personal information:
We do not collect sensitive personal information (as defined by POPIA) unless specifically required and consented to.
We use your personal information only for the following purposes:
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We share your information only with trusted third parties required to complete your order:
| Provider | Purpose | Data Shared |
|---|---|---|
| PayFast | Payment processing | Name, email, amount |
| Email service (SMTP) | Order confirmation emails | Name, email, order details |
| Delivery partners (where applicable) | Order fulfilment | Name, address, contact number |
All providers are required to handle your data in accordance with POPIA.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements. Order records are retained for a minimum of 5 years as required by South African tax legislation.
You have the right to:
To exercise any of these rights, contact our Information Officer at marilyn@gutstronomy.co.za.
Our shop uses browser localStorage to temporarily store your basket contents between pages. No tracking cookies or third-party advertising cookies are set by us. PayFast may set cookies during the payment process — please refer to their privacy policy for details.
Our designated Information Officer responsible for POPIA compliance is:
Marilyn Beuster
Gutstronomy (Pty) Ltd
Ballito, KwaZulu-Natal
marilyn@gutstronomy.co.za
Important: Because all Gutstronomy products are fresh, perishable food items, our returns policy is necessarily limited in scope. Please read this carefully before placing an order.
As a general rule, we cannot accept returns of perishable food products once they have been delivered or collected. This is in accordance with Section 19(9) of the Consumer Protection Act, which permits exclusion of the right to return goods that are perishable and were not defective at the time of supply.
Notwithstanding the above, we will offer a replacement or full refund in the following circumstances:
To qualify, you must notify us within 24 hours of receipt with photographic evidence sent to marilyn@gutstronomy.co.za. Claims submitted after 24 hours cannot be considered as we are unable to verify the condition of perishable goods.
Orders may be cancelled and fully refunded if cancellation is requested before the order has been prepared. Because our products are made fresh to order, once preparation has begun a cancellation may not be possible.
To cancel, contact us immediately at marilyn@gutstronomy.co.za or +27 82 316 1868.
Approved refunds are processed back to the original payment method within 5–7 business days. PayFast processing timelines may apply. You will be notified by email once your refund has been processed.
We are unable to accept returns or issue refunds where you have simply changed your mind about a purchase. Given the perishable nature of our products and the fact that each order is prepared fresh, this is not practically possible.
Please contact us within 24 hours of receipt:
Email: marilyn@gutstronomy.co.za
Phone / WhatsApp: +27 82 316 1868
We currently offer direct delivery to the following areas:
| Area | Delivery Fee | Estimated Lead Time |
|---|---|---|
| Ballito and surrounds | R50 | 1–2 business days |
| Upper Highway / Hillcrest and surrounds | R150 | 2–3 business days |
| Collection from Ballito | Free | Arranged directly |
Due to the cold-chain requirements of our fresh and fermented products, we do not currently offer standard nationwide courier delivery. However, we have made successful arrangements to deliver to Cape Town, Pretoria, and other locations.
If you are outside our standard delivery zones, please contact us directly and we will do our best to find a workable arrangement:
Collection from Ballito is always welcome and free of charge. Once your order is confirmed and ready, Marilyn will contact you directly to arrange a suitable collection time and location.
All products are made fresh. Once payment is confirmed, please allow 1–2 business days for your order to be prepared before dispatch. You will receive communication from us directly during this time.
We take care to ensure products are packed appropriately for transit. Once a delivery has been completed and signed for (or acknowledged), responsibility for proper storage passes to the customer. We are not liable for spoilage resulting from improper storage after receipt.
The Promotion of Access to Information Act 2 of 2000 ("PAIA") gives effect to Section 32 of the Constitution of the Republic of South Africa, which provides for the right of access to information. This manual is compiled in accordance with Section 51 of PAIA and applies to Gutstronomy (Pty) Ltd.
Company Name: My Travel Agent CC T/A Gutstronomy
Registration: 2009/004489/23
Physical Address: Ballito, Salt Rock, KwaZulu-Natal, South Africa
Website: gutstronomy.co.za
Name: Marilyn Beuster
Designation: Director / Information Officer
Email: marilyn@gutstronomy.co.za
Phone: +27 82 316 1868
The SAHRC Guide on how to use PAIA is available from:
Website: www.sahrc.org.za
Phone: 011 877 3600
Gutstronomy holds the following categories of records:
A request for access to records held by Gutstronomy must be made using the prescribed Form C (available from the SAHRC or the South African Government website). The completed form must be submitted to the Information Officer by:
The request must include sufficient detail to identify the record sought, the form in which access is required (e.g. copy, inspection), and the requestor's contact details. A request fee may be applicable as prescribed by the relevant regulations.
In terms of PAIA, Gutstronomy may refuse access to records in certain circumstances, including where disclosure would:
Gutstronomy's operations are subject to, amongst others, the following legislation: